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folio case not waking or sleeping screen.

Hi, I’ve just purchased an iPhone XS folio case for my iPhone X & the auto wake & sleep doesn’t work. Is this due to an incompatibility with the case & the phone?

The setting to wake/sleep the scree is active.


Tia.

iPhone X

Posted on Aug 8, 2019 8:11 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 9, 2019 6:53 AM

Hello Doctor9fan,


Thank you for using Apple Support Communities!


I understand from your post that you purchased an iPhone XS Folio case for your iPhone X. The specifications for the Folio case show that it is only compatible with the iPhone XS. The following link will provide you with additional information about the case which you may find helpful:


iPhone XS Leather Folio - Forest Green - Apple


Best Regards.

2 replies
Question marked as Top-ranking reply

Aug 9, 2019 6:53 AM in response to Doctor9fan

Hello Doctor9fan,


Thank you for using Apple Support Communities!


I understand from your post that you purchased an iPhone XS Folio case for your iPhone X. The specifications for the Folio case show that it is only compatible with the iPhone XS. The following link will provide you with additional information about the case which you may find helpful:


iPhone XS Leather Folio - Forest Green - Apple


Best Regards.

folio case not waking or sleeping screen.

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