You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
Hi,
I recently purchased an iPhone XS Leather Folio Case, but the following functionality doesn’t work: “Open it and your iPhone XS wakes up. Close it and it goes to sleep” - please can you advise?
Thanks in advance.
URL: iPhone XS Leather Folio - Lilac - Apple (UK)
Hello js93uk_ldn,
Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to get your iPhone to wake when opening the Apple Leather Folio Case. If you have a screen protector or anything on the display that could interfere with the cover from contacting the iPhone, as that could explain the situation. Otherwise, please contact Apple directly for further investigation:
Cheers!
Hello js93uk_ldn,
Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to get your iPhone to wake when opening the Apple Leather Folio Case. If you have a screen protector or anything on the display that could interfere with the cover from contacting the iPhone, as that could explain the situation. Otherwise, please contact Apple directly for further investigation:
Cheers!
Good afternoon. Thanks for your reply - is there any additional troubleshooting you can suggest before I reach out to the suggested support channel? Thank you!
Hello js93uk_ldn,
At this point, we recommend contacting Apple Support directly.
Have a great weekend!!
iPhone XS Leather Folio - Sleep / Wake Not Functioning
