Can a virus survive to an hard reset ?

Hi,

my question is:

can a virus survive to an hard reset ?

Is thare a trusted way to really wipe the phone ?

I suspected I have a virus, then I was gone to an apple store (because I haven't a pc with itunes) to have an hardreset with itunes. But my suspect aren't disappeared. My phone was gotten of untrusted man for 1 hour. Please don't say me u don't believe and that iphone is not hackable. Just answer the question.

Thank you.


iPhone 6s

Posted on Aug 9, 2019 1:21 AM

Reply
10 replies

Aug 9, 2019 2:01 AM in response to TryToAnswer

We need no details about your private life. The question was: what indicates a virus to you.

A few days back a woman complained about her phone that it has a virus/been hacked, because it was living the life on its own. Later we found out that she replaced her screen at 3rd party service provider. And this is actually what could make her iPhone behave that way – cheap and faulty screen.


Erase your iPhone, set it up as new, create a passcode, set up two-factor authentication, use Touch ID.

Aug 9, 2019 1:53 AM in response to sergekills

I answered you to answer because there are many many reasons I can't / don't want answer to your questions. Mainly because I have to explain many many things about my private life. I don't want explain and talk about my private life in public.

You say:

"Viruses are not possible for non-jailbroken iPhones"

As I said my phone was been in the avalibility of un untrusted man for 1 hour. I don't know what he has done whith my phone in the while. Maybe he has jailbroen it, or other things. The phone has not any security code. If u take my phone u can do everything.

Also if I search on google for "iphone spyware price" I find many app u can install on the iphone and are totally invisible to the user... then honestly I don't understand why u say "Virus are not possible on iphones".



For example, the following app is a spyware for non-jailbroken devices

https://www.mspy.com/no-jailbreak.html

then what are u saying ?



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can a virus survive to an hard reset ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.