Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

broken display

I need to take my phone in for repair. Apple support says that I have to turn off "find my iphone" before bringing it in for repair. How do I do that if I can't see it and/or the pixels are so broken it doesn't respond correctly?

iPhone 7

Posted on Aug 9, 2019 9:50 AM

Reply
2 replies

Aug 9, 2019 10:06 AM in response to afpsoccer

That’s a recommendation. In order to test the device it would need to be turned off. They could simply force a factory restore, which would wipe all data. They’ll always make the customer sign an electronic form acknowledging that the data could be deleted.


Do you have a backup or can you back it up to iTunes/iCloud? I was able to do that with an iOS device with a completely shattered screen, but it was because I’d done previous backups.

broken display

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.