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restore back up

hi. I have a new xr and I'm trying to back up the date from my previous iPhone 8. this morning I did a back up via iCloud (which is both on my Mac and on my xr) but I can't complete it on my new phone (iTunes gives the message 'iTunes could not back up the iPhone 'iPhone' because it is being restored from an iCloud back up'. what can I do? thanks a lot


iPhone XR

Posted on Aug 10, 2019 1:07 AM

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Posted on Aug 10, 2019 5:53 AM

Are you restoring the backup of the iPhone 8 to the Xr when you receive this message? If you backed up the 8 to iCloud, you can't restore the backup using iTunes.


Transfer content from an iPhone, iPad, or iPod touch to a new device




 Quick Start to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch

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Question marked as Best reply

Aug 10, 2019 5:53 AM in response to arianna89

Are you restoring the backup of the iPhone 8 to the Xr when you receive this message? If you backed up the 8 to iCloud, you can't restore the backup using iTunes.


Transfer content from an iPhone, iPad, or iPod touch to a new device




 Quick Start to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch

restore back up

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