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I got an email saying my Apple ID has been locked for security reasons

How do I know specifically if someone has entered my Apple ID on another device? I got an email saying my Apple ID has been locked for security reasons.



[Re-Titled by Moderator]


iPhone 7

Posted on Aug 10, 2019 3:09 AM

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Posted on Aug 10, 2019 3:49 AM

The email is a phishing email (iTunes doesn't send emails saying accounts are locked, you would only know if it was locked when trying to use it ; iTunes also knows your name, so wouldn't address emails as 'hello' or 'dear customer' etc.) - you could forward it to Apple : reportphishing@apple.com , and then delete it.


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support


To see where you are logged in : Check your Apple ID device list to see where you're signed in - Apple Support

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Question marked as Best reply

Aug 10, 2019 3:49 AM in response to NaomiWD

The email is a phishing email (iTunes doesn't send emails saying accounts are locked, you would only know if it was locked when trying to use it ; iTunes also knows your name, so wouldn't address emails as 'hello' or 'dear customer' etc.) - you could forward it to Apple : reportphishing@apple.com , and then delete it.


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support


To see where you are logged in : Check your Apple ID device list to see where you're signed in - Apple Support

Aug 10, 2019 5:40 AM in response to NaomiWD

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

I got an email saying my Apple ID has been locked for security reasons

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