Safari is locking up, moving slowly. It is NOT an internet problem, as other devices are working just fine. We have cleaned up history, reset, restarted, etc, seems to work for a little while then locks up again. Any suggestions?
iMac Line (2012 and Later)
You may have adware/malware installed. Try downloading this program which was written by Thomas R, a long time poster. The program will search for malware/adware. The program will do the work for you which makes it easy. It may be necessary to run more than one scan. After running the scans, restart the computer.
Malwarebytes Anti-Malware for Mac 10.10 and later
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
You're describing what could be a malware/adware infestation.
When you say lock up, do you mean Safari becomes really slow or totally paralyzed? At that point, can you Quit normally or do you have to Force Quit? While Safari looks stuck, can you say if other apps work normally?
Have you ever used Activity Monitor?
THANK YOU! Between Malwarebytes and McAfee, Safari is moving again. Appreciate your help.
You are welcome.
Safari Locks Up
