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Return the money

Hello!

The child mistakenly downloaded a paid app. There was no entrance and no use. It is impossible to send the order number, because in the purchase history indicated waiting for payment, but the money is already debited from the bank card. Please return the money ( Photo lab PRo HD app)

iPhone XR

Posted on Aug 10, 2019 2:29 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2019 10:54 PM

Nobody on here can return any money, you know that these are user forums and that we are just fellow users.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Aug 10, 2019 10:54 PM in response to Yasya63

Nobody on here can return any money, you know that these are user forums and that we are just fellow users.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Return the money

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