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Ngates47 Author

Level 1

4 points

Refund due to unauthorized purchase

Hello,

i need to have two transactions of $9.99 refunded back to my account. My 7 year old purchased Roblox without me knowing. Who can help with this issue?

Thanks

iPad Pro 10.5-inch, Wi-Fi

Posted on Aug 10, 2019 8:14 PM

Top-ranking reply

King_Penguin

Level 10

334,186 points

Posted on Aug 10, 2019 10:47 PM

Purchases are obviously considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com

Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Refund due to unauthorized purchase

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