You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Ngates47 Author

Level 1

4 points

Refund due to unauthorized purchase

Hello,

i need to have two transactions of $9.99 refunded back to my account. My 7 year old purchased Roblox without me knowing. Who can help with this issue?

Thanks

iPad Pro 10.5-inch, Wi-Fi

Posted on Aug 10, 2019 8:14 PM

Top-ranking reply

King_Penguin

Level 10

334,192 points

Posted on Aug 10, 2019 10:47 PM

Purchases are obviously considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com

Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

View in context

Refund due to unauthorized purchase

Similar questions