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Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
I have an IPhone X. I plug my USB in to my truck and it says "This media cannot be used" however, it still charges my phone. What can I do to fix this? I have cleaned the port with rubbing alcohol and checked my settings and everything seems to be normal. I even did the most recent update after it started doing this.
iPhone X
Identify counterfeit or uncertified Lightning connector accessories
Apple recommends using only accessories that Apple has certified and that come with the "Made for Apple" badge. Learn about the issues that counterfeit or uncertified Lightning accessories can cause and how to identify these accessories.
If you use a counterfeit or uncertified Lightning accessory, you could see these issues:
Only Apple makes the USB-C to Lightning Cable. There are no "Made for Apple" USB-C to Lightning cables.
Compare packaging and writing on the cable
To identify counterfeit or uncertified cables and accessories, look carefully at the accessory's packaging and at the accessory itself. Certified third-party accessories have the MFi badge on their packaging:
Some accessories might have a previous version of the MFi badge:
An Apple Lightning to USB cable has "Designed by Apple in California" and either "Assembled in China," "Assembled in Vietnam," or "Indústria Brasileira" on the cable about seven inches from the USB connector. You'll see a 12-digit serial number at the end of this text.
A certified, third-party Lightning to USB cable usually has company branding on the Lightning-connector end.
Identify counterfeit or uncertified Lightning connector accessories ...
Identify counterfeit or uncertified Lightning connector accessories
Apple recommends using only accessories that Apple has certified and that come with the "Made for Apple" badge. Learn about the issues that counterfeit or uncertified Lightning accessories can cause and how to identify these accessories.
If you use a counterfeit or uncertified Lightning accessory, you could see these issues:
Only Apple makes the USB-C to Lightning Cable. There are no "Made for Apple" USB-C to Lightning cables.
Compare packaging and writing on the cable
To identify counterfeit or uncertified cables and accessories, look carefully at the accessory's packaging and at the accessory itself. Certified third-party accessories have the MFi badge on their packaging:
Some accessories might have a previous version of the MFi badge:
An Apple Lightning to USB cable has "Designed by Apple in California" and either "Assembled in China," "Assembled in Vietnam," or "Indústria Brasileira" on the cable about seven inches from the USB connector. You'll see a 12-digit serial number at the end of this text.
A certified, third-party Lightning to USB cable usually has company branding on the Lightning-connector end.
Identify counterfeit or uncertified Lightning connector accessories ...
Odds are the stereo in your truck needs a software update. If it came with the truck, reach out the truck manufacturer for help.
~Lyssa
IPhone USB Message:"This Media Cannot be Used" charges phone but will not play music
