My iPad has an email address that I don't recognize I can not set it back up.

None of my grandkids recognize the email address on the iPad I can not restore it.

I have attempted to restore through iTunes but cannot finish setup.


Posted on Aug 12, 2019 10:07 AM

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Posted on Aug 12, 2019 1:23 PM

You have to enter the Apple ID and Password the iPad is locked to, or the device will be useless.


Find the original purchase receipt, with the iPad Serial Number on it and present it to Apple for assistance. Without the original purchase receipt, you may not be able to use the iPad again.



5 replies

Aug 12, 2019 3:38 PM in response to grandpa06

You don't have much to plug away with if you don't know and can't recover the Apple ID. There is no way to bypass activation lock. None whatsoever.


Sorry, you can continue to fiddle, but you'll likely realize it's time for a new or refurbished iPad.


Whatever you do, don't buy a used one from anyone you don't know. I wrote this and uploaded this last night about buying used iPads.


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My iPad has an email address that I don't recognize I can not set it back up.

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