New phone stuck in updating icloud

Trying to set up new XR iphone, it has been updating from icloud for hours? What do I need to do?


iPhone XR

Posted on Aug 12, 2019 10:50 AM

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Question marked as Top-ranking reply

Posted on Aug 12, 2019 12:56 PM

If it is doing the initial sync and you have a lot of data in iCloud, that may be normal. The photos sync is very, very slow. I would let it run overnight to see if it finishes.


If necessary, do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device

1 reply
Question marked as Top-ranking reply

Aug 12, 2019 12:56 PM in response to mcbright

If it is doing the initial sync and you have a lot of data in iCloud, that may be normal. The photos sync is very, very slow. I would let it run overnight to see if it finishes.


If necessary, do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device

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New phone stuck in updating icloud

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