Heart Internet / Apple Mail

Question

Level 1

8 points

Heart Internet / Apple Mail

I am having horrendous problems reconfiguring and establishing Heart Internet Mail boxes on all my apple devices mail68.extendcp.co.uk. This affects all apple devices and I haven't had any success importing into MS Outlook either on Mac or PC

None of them are verifying despite playing with ports SSL etc like you do

Heart can't find a problem - Apple think its heart configuration /DNS etc

Its a total pain in the doobries as my work emails have been down for about 4- 5 days?

Any suggestions?

Many Thanks

Kind Regards

John

iPhone XR

Posted on Aug 12, 2019 5:40 PM

Reply

Answer 1

Top-ranking reply

BDAqua

Level 10

250,259 points

Aug 12, 2019 7:39 PM in response to Ecclefech

John, first of all try this & let us know if the Mac Mail can authenticate...

Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.

Enter the part after the @sign in the search bar.

You may have duplicate or more entries in Keychain Access.

If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.

There''ll be at least 2 entries, maybe more.

The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.

If using a browser to login via WebMail works it's not Name or Password, but one of the other ones.

The receiving email ports are:

IMAP is port 143

IMAP-SSL is port 993

POP is port 110

POP-SSL is port 995

Outgoing ports are...

SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.

Reply

Answer 2

MrHoffman

Level 10

148,851 points

Aug 12, 2019 8:02 PM in response to Ecclefech

I’ve found one fairly detailed (third-party) write-up, and several other bogus-looking settings for Heart Internet, but see no canonical settings listed. Bogus? Attempts to use SSL on TCP port 143, for instance.That won’t work well.

Do you have a URL for the official Heart Internet mail client settings?

Also, here’s a previous problem report: Mail: unable to send from one domain - Apple Community

Reply