Loss of cellular service

My I-phone just lost cellular service. It works with WiFi. I went to my cellular provider and the tested my SIM card, which is fine.


This is has never happened before. I have an I-Phone 6 S.


we tried doing a soft shut down and that did not work either.


can someone help??


thanks,


Doug




[Personal Information Edited by Moderator]


iPhone XS

Posted on Aug 12, 2019 6:04 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 12, 2019 6:12 PM

Check your coverage area

Make sure that you're in an area with cellular network coverage. Then follow these steps:

  • To turn cellular data on or off, go to Settings, then tap Cellular or Mobile Data. If you're using your iPad, you might see Settings > Cellular Data.
  • If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.


Restart your iPhone or iPad

Restart your device. If you're not sure how to do this, follow these steps.



Check for a Carrier Settings update

To manually check for and install a carrier settings update:

  1. Make sure that your device is connected to a Wi-Fi or cellular network.
  2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
  3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.



Take out the SIM card

After removing the SIM card, put it back in. You might need to contact your carrier:

  • If the SIM card is damaged, or doesn't fit in the SIM tray, ask your carrier for a new SIM card.
  • If you transferred your SIM card from another device, ask your carrier if your SIM card works with your iPhone or iPad.

Learn more about removing your SIM card.



If you see No Service or Searching on your iPhone or iPad - Apple ...

https://support.apple.com/en-us/HT201415

2 replies
Question marked as Top-ranking reply

Aug 12, 2019 6:12 PM in response to dougacomb

Check your coverage area

Make sure that you're in an area with cellular network coverage. Then follow these steps:

  • To turn cellular data on or off, go to Settings, then tap Cellular or Mobile Data. If you're using your iPad, you might see Settings > Cellular Data.
  • If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.


Restart your iPhone or iPad

Restart your device. If you're not sure how to do this, follow these steps.



Check for a Carrier Settings update

To manually check for and install a carrier settings update:

  1. Make sure that your device is connected to a Wi-Fi or cellular network.
  2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
  3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.



Take out the SIM card

After removing the SIM card, put it back in. You might need to contact your carrier:

  • If the SIM card is damaged, or doesn't fit in the SIM tray, ask your carrier for a new SIM card.
  • If you transferred your SIM card from another device, ask your carrier if your SIM card works with your iPhone or iPad.

Learn more about removing your SIM card.



If you see No Service or Searching on your iPhone or iPad - Apple ...

https://support.apple.com/en-us/HT201415

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Loss of cellular service

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