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iTunes purchases

I purchased music about 5 years ago and it won’t let me download the songs onto my phone, despite saying purchased in iTunes.

iPhone X

Posted on Aug 12, 2019 7:28 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 12, 2019 7:55 PM

Contact the Apple Store Support about this and request to speak to an Apple advisor about regaining access to these purchased items. Sometimes items are removed from the Apple Store and are no longer accessible. That’s how it is :(



So, give Apple Store Support a call and request assistance. They’ll know what’s going on.



Contacting Apple

Contact Us - Choose Locations

USA: 1(800)MY-APPLE

3 replies
Question marked as Top-ranking reply

Aug 12, 2019 7:55 PM in response to Aspur11

Contact the Apple Store Support about this and request to speak to an Apple advisor about regaining access to these purchased items. Sometimes items are removed from the Apple Store and are no longer accessible. That’s how it is :(



So, give Apple Store Support a call and request assistance. They’ll know what’s going on.



Contacting Apple

Contact Us - Choose Locations

USA: 1(800)MY-APPLE

iTunes purchases

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