Iphone plugged into IMac

I was trying to attempt a software update for my iPhone 7 when an error came up on the IMac screen and said that the update had failed. It then gave me an option to "restore" our "update'' of which i chose to update. The phone is consequently on a black screen when i try to switch it on, i have even tried the force restart by pressing the power button and the sound buttons however nothing ever seems to happen. Help please!!!

iPhone 7

Posted on Aug 13, 2019 1:15 PM

Reply
1 reply

Aug 13, 2019 1:20 PM in response to Olston03

If you see an error when you update or restore your iPhone, iPad, or iPod

Learn what to do if see an error code or alert when you use iTunes to update or restore your device.


Update iTunes

Get the latest version of iTunes for your computer.



Update your computer

Install updates for your Mac. If you have a PC, get updates from Microsoft.



Plug directly into your computer

Plug your iOS device directly into your computer's USB port (not into an attached keyboard or USB hub).



Restart

Turn off your computer and your device. Then turn them on again.



Check your computer’s security software

You might need to update, change, or uninstall software that could be interfering with your computer's connection with iTunes.



 

Try again

Update or restore your device again.



Get more help

If you tried these steps and saw the error again, follow the steps for your error code.


If you see an error when you update or restore your iPhone, iPad, or ...

https://support.apple.com/en-us/HT201210

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Iphone plugged into IMac

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