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Level 1

4 points

Disabled iPad

My son forgot his password and now his iPad is disabled? I couldn’t fix it from iTunes

Posted on Aug 13, 2019 6:52 PM

Top-ranking reply

Level 10

150,234 points

Posted on Aug 13, 2019 6:57 PM

You must follow the directions in this link EXACTLY and make sure you have the latest version of iTunes running on your computer (v12.9.x): If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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