The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I'm using an iMac, Mojave, V 10.14.6 and screen shot does not work. Shift, Command-5 does nothing. Shift command-4 does nothing. I use screen shot a lot and this is a bummer. Any ideas how to fix?
You running any AV or any so called cleaning junk-ware on your Mac's?
Run EtreCheck and post back with the report.
You can get it from > http://www.etrecheck.com
or at > https://apps.apple.com/us/app/etrecheck/id1423715984?mt=12
Have you changed keyboards or modified any keyboard shortcuts?
Have you tried the "Restore Defaults" button?
I have Norton and Time machine. Nothing else. Here's a curveball.
When using Teamviewer and connecting to my computer 100 miles away I can nature fine.
I just tried it and it's now working again. Go figure?
No, same problem on my MacBook, just a few seconds ago it started working again. Very weird indeed. Thanks for reaching out to help
And now, a minute later screen shot commands not working again. I'm stumped
You do not need Norton or any other AV junk-ware on your macOS. All you need to do, is keep macOS up-to-date.
Screen shot
