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Battery not charging / power source: adapter

My 4 month old macbook pro stopped charging, but still showing that the adaptor is plugged.

While I use the macbook plugged, the battery is still going down, I can only charge battery when closing the macbook.

Cable and charger are working fine on another macbook pro.

I reset the SMC, no app is draining, nothing, battery health is perfect, no particular heating.

MacBook Pro with Touch Bar

Posted on Aug 14, 2019 9:37 PM

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Posted on Aug 15, 2019 12:34 AM

Hi,

You'd better contact Apple support or make Genius Bar reservation or take your MacBook Pro to Apple authorized service provider to tell them about the battery issue.

https://support.apple.com

https://www.apple.com/retail/geniusbar/


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Battery not charging / power source: adapter

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