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Fraudulent

Someone from California used my card for iTunes purchases. Any ways to find who they are and block it?

Posted on Aug 15, 2019 8:37 AM

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Question marked as Top-ranking reply

Posted on Aug 15, 2019 9:26 AM

You probably can't find out who they are, but you can change your password so they can't access your account.


How did you find out this happened? If this is an email you received, has your credit card been charged? Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. Check your purchases history.


 Purchase History Review


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.


reportphishing@apple.com

1 reply
Question marked as Top-ranking reply

Aug 15, 2019 9:26 AM in response to DThang7

You probably can't find out who they are, but you can change your password so they can't access your account.


How did you find out this happened? If this is an email you received, has your credit card been charged? Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. Check your purchases history.


 Purchase History Review


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.


reportphishing@apple.com

Fraudulent

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