my iphone 6 i may have pressed whilst in my handbag install updates ...now i cannot turn on or off all that comes up is small at the top supportapple.com/iphone/restore itunes logo halfway down the screen arrow and lead

my iPhone 6 whilst in my handbag decided to update which it won't do whilst not plugged in at home ..so then when I checked 10 mins it is not responding , I tried the turn off which it did but then it turned itself back on displaying only a black screen with small at the top

supportapple.com/iphone/restore

half way down the iTunes logo with small arrow pointing upwards and below that an image of the lead ...it will not do anything else completely none responsive its plugged into the mains within wifi any suggestions /

I've tried the holding the off button and the round button on the phone front at the same time as this usually sorts out all sorts .. should I try taking the sim out and putting back? turning off and on again ?

Posted on Aug 15, 2019 9:58 AM

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Question marked as Top-ranking reply

Posted on Aug 15, 2019 10:33 AM

Hello,


Do you have access to a computer with iTunes? If so see these links


If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch


Update the iOS on your iPhone, iPad, or iPod touch


If you can‘t update or restore your iPhone, iPad, or iPod touch


If you don't have access to a computer, try a friend or go to an Apple store etc: Find Locations


Good luck.

1 reply
Question marked as Top-ranking reply

Aug 15, 2019 10:33 AM in response to HeatherB1

Hello,


Do you have access to a computer with iTunes? If so see these links


If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch


Update the iOS on your iPhone, iPad, or iPod touch


If you can‘t update or restore your iPhone, iPad, or iPod touch


If you don't have access to a computer, try a friend or go to an Apple store etc: Find Locations


Good luck.

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my iphone 6 i may have pressed whilst in my handbag install updates ...now i cannot turn on or off all that comes up is small at the top supportapple.com/iphone/restore itunes logo halfway down the screen arrow and lead

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