Phone is dead

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nicolette65 Author

Level 1

8 points

Phone is dead

It will not power on and it is fully charged and not damaged.

iPhone XS

Posted on Aug 15, 2019 12:39 PM

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Answer 1

Top-ranking reply

deggie

Level 10

167,525 points

Aug 15, 2019 12:42 PM in response to nicolette65

Click on the Contact Support link at the top right of this page.

Before you do try a forced restart while it is connected to power: press and release the volume up button, press and release the volume down button then hold in the side button until you see the Apple logo.

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Answer 2

sberman

Level 10

272,400 points

Aug 15, 2019 12:42 PM in response to nicolette65

Be certain you hold the side button for 5-10 seconds when attempting to power on.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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Answer 3

nicolette65 Author

Level 1

8 points

Aug 15, 2019 2:15 PM in response to deggie

Forced restart did not work. The phone is still dead and I am on vacation and 2 hours from the nearest Apple Store.

Verizon is shipping me a new phone which won't get here until Saturday afternoon unfortunately which I had to pay $20 to get before Monday even though the phone is clearly defective.

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Answer 4

deggie

Level 10

167,525 points

Aug 15, 2019 7:42 PM in response to nicolette65

If you replaced it through Verizon your issue is with them regarding the shipping.

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Phone is dead

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