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User profile for user: pamfromgrapevine
pamfromgrapevine Author
User level: Level 1
13 points

External DVD drive not mounting or working

To date, my new iMac 2019 4k Retina Display is updated to Mojave 10.14.6. I have read the thread on this issue and performed many of the suggestions. My external DVD drive is still not working consistently without having to restart the computer with the drive turned on and a disk inside. Has anyone heard if Apple is ever going to address this issue? It doesn't seem like it is good for the computer to have to restart all of the time just to get it to recognize an external drive?

Posted on Aug 15, 2019 1:55 PM

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User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Posted on Aug 15, 2019 2:06 PM

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


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User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Aug 15, 2019 2:06 PM in response to pamfromgrapevine

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


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External DVD drive not mounting or working

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