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iCloud Storage is full BUT IT IS NOT

On my MacBook Pro, Photos is saying that iCloud Storage is full but on my iphone and iCloud website it is not full. Even when I check preferences to see how much storage I have, I still have ~16gb. Also my photos on iCloud are showing on my iphone and iCloud website but not on my MacBook Pro via Photos.

MacBook Pro

Posted on Aug 15, 2019 11:28 PM

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3 replies

Aug 16, 2019 1:51 PM in response to Topchari

Hello Topchari,



Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are getting an incorrect message in the Photos app that your iCloud storage is full. To help with this, use safe mode to start up your Mac as it does the following things:



  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents Startup Items and Login Items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, kernel cache, and other system cache files



Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.



Use safe mode to isolate issues with your Mac

Graphics performance limited in macOS Recovery, safe mode, or Guest User mode



Cheers!

Aug 19, 2019 10:36 PM in response to Topchari

See these articles https://support.apple.com/en-in/HT204570

https://support.apple.com/en-in/HT204264

https://support.apple.com/en-in/guide/photos/pht3bfab2f96/mac


A second method is : export photos from system photo library to a desired location say download folder in finder , then connect an external hard drive to the Mac then transfer the photos from download folders into the external hard drive , and all your photo data is saved .

If you desire how many selected photos see this article Select and deselect photos in Photos on Mac - Apple Support are to be deleted in system photo library folder , you should select them and delete to recently deleted folder see this article Delete photos or recover deleted ones in Photos on Mac - Apple Support ( its your choice to delete them permanently immediately or after 30 days the photos will be removed from the iCloud server ) .

In this way the complete photo data is still on external hard drive , but the space is reduced in photo library .

iCloud Storage is full BUT IT IS NOT

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