My neighbors phone flew out of her hand while using Google Maps. The display is smashed and flickers but power is still going to it. Should I try hooking it up to my computer? Perhaps I can still get her photos back? The local AT&T store told me her photos are gone for good! :-( PLEASE HELP!
If it's been connected iTunes before and doesn't ask to Trust This Computer then yeah it can be backed up. If it hasn't been backed up before, it's going to need to work and have a working screen.
It may be repairable by Apple or Apple Authorized Service Provider if only the screen assembly is damaged. However, Apple specifically makes everyone coming in sign off that there's always the possibility that their data may be erased for any number of reasons including needing to restore a device to factory settings in order to test it.
If the neighbor really wants a guarantee that the data won't be erased, that's one of the few cases where I'd say it might make sense to get a third party repair. Besides that most will pledge not to erase a device. They'll probably ask for the passcode though, but that could be changed after it's returned.
If it's been connected iTunes before and doesn't ask to Trust This Computer then yeah it can be backed up. If it hasn't been backed up before, it's going to need to work and have a working screen.
It may be repairable by Apple or Apple Authorized Service Provider if only the screen assembly is damaged. However, Apple specifically makes everyone coming in sign off that there's always the possibility that their data may be erased for any number of reasons including needing to restore a device to factory settings in order to test it.
If the neighbor really wants a guarantee that the data won't be erased, that's one of the few cases where I'd say it might make sense to get a third party repair. Besides that most will pledge not to erase a device. They'll probably ask for the passcode though, but that could be changed after it's returned.
You can try to hook it up to your computer. If its still unlocked, it may work and let you get her photos.
Otherwise, if she was using iCloud Photo Library or regularly backing her iPhone up to iCloud or iTunes then her photos can be retrieved from those locations.
My iPhone 6
Sim not valid
Please do not hijack a thread, post your own. When you do post the entire message you are getting.
The phone that grew wings
