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restoring iphone but cannot connect to usb

hello, I have an old iphone 7+ that i forgot the password to, and I am trying to restore it on my laptop but it keeps saying "unlock iphone to use accessories" and will not connect to my computer. Is there a way that I can still restore the phone? thank you so much

iPhone 7 Plus

Posted on Aug 16, 2019 5:56 PM

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Question marked as Top-ranking reply

Posted on Aug 16, 2019 6:43 PM

You need to put it in recovery mode as outlined here: https://support.apple.com/en-us/HT204306


~Lyssa

1 reply

restoring iphone but cannot connect to usb

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