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I just received an e-mail saying my Apple account is suspended

I just received an e-mail saying my apple account is suspended and needs payment information updated, is this a scam or is it real? Wants me to post my credit card info



[Re-Titled by Moderator]

iPhone SE

Posted on Aug 17, 2019 5:00 AM

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Posted on Aug 17, 2019 5:06 AM

It's a phishing email (accounts don't get 'suspended ; iTunes also knows your name) - you could forward it to Apple : reportphishing@apple.com , and then delete it.


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

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Question marked as Best reply

Aug 17, 2019 5:06 AM in response to Brian0816

It's a phishing email (accounts don't get 'suspended ; iTunes also knows your name) - you could forward it to Apple : reportphishing@apple.com , and then delete it.


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Aug 17, 2019 5:13 AM in response to Brian0816

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

I just received an e-mail saying my Apple account is suspended

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