You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

sammy271 Author

Level 1

4 points

Broken phone needs a 6 digit code

The code I’m receiving on the iPad isn’t working as a code for the phone it’s very confusing and I can’t figure out how else to do it when this is the right code!!

Posted on Aug 18, 2019 8:26 AM

Top-ranking reply

Roger Wilmut1

Level 10

131,326 points

Posted on Aug 18, 2019 8:34 AM

The code you receive on your iPad is for your Apple ID. The phone is presumably locked with a passcode - a four or six digit number which locks just that device. As this is stored only on the device it can't be retrieved in the way that an online password can, so if you've forgotten it the only way forward is to erase the phone. Please see If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

View in context

Broken phone needs a 6 digit code

Similar questions