New Xfinity (1Ghz) Modem and Apple Airport Extreme Gen 6

I have a few questions about stability vs speed; and compatibility with Comcast.


My network was working fine, although it was slow. Comcast updated my modern to their newest 1ghz speed, although I am buying 400mbps. I had one main Airport extreme connected to the modem and two others connected with ethernet to extend the network. I had Gen 4 / Gen 5 units and decided to upgrade to Airport Extreme Gen 6 units. At first I had no internet for about 12 hours when I changed out the routers. I created the two networks, 2.4 and 5Ghz. Sitting near the main router, at times, I get speeds of 500mbps. Other times, it chokes and I have to change to 2.4. It seems that 2.4 has more range but a lot less speed.


Here are my questions:


1 Is it worth just enabling the 2.4 and forgetting the 5ghz? Even though it's wicked fast, it seems unstable.


2 Are there any known issues with Comcast 1gb Modem? Can the fact that I am only buying up to 400mbps be an issue? Could comcast be choking this?


3 I have a few TV's and I wanted to put them on the 5Ghz due to speed, but their wifi antenna's only show a small amount of signal. When I switch to 2.4 the TV's get a robust signal, although slower. (70mbps vs 300mbps +/-)


4 My ethernet cable to one of the extender networks routers no longer works with the new gen 6 airport. Weird.


I bought the airport extremes bc Apple has always worked well, lasted a long time and set up was easy. This hasn't been easy to get everything working as smooth as my old Gen 4 / Gen 5 Airports. Just curious. Any help, suggestions or info is appreciated. Thank you.









Posted on Aug 18, 2019 10:46 AM

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25 replies

Aug 18, 2019 10:59 AM in response to FenderTele

1 Is it worth just enabling the 2.4 and forgetting the 5ghz? Even though it's wicked fast, it seems unstable.

Since the AirPort base stations are simultaneous dual-band devices, you will not be able to disable a single radio. Either you disable both or none ... so this wouldn't work. What you can do is use different network names for each band and "steer" your devices to the appropriate band. For example, for devices in the same room as the base station, connect them to the 5 GHz band for the best overall wireless performance. Those that will roam, should be connected to the 2.4 GHz band.


2 Are there any known issues with Comcast 1gb Modem? Can the fact that I am only buying up to 400mbps be an issue? Could comcast be choking this?

Of course anything is possible, but you should be getting near the 400 Mbps Internet speeds at the modem. A simple test would be to connect a computer directly to the modem by Ethernet and take a speed measurement to verify you are getting what you are paying for. We can assist you with troubleshooting your wireless/wired network after that.


3 I have a few TV's and I wanted to put them on the 5Ghz due to speed, but their wifi antenna's only show a small amount of signal. When I switch to 2.4 the TV's get a robust signal, although slower. (70mbps vs 300mbps +/-)

For media devices, the best choice is really to go with wired connections over wireless ... but if wireless is desired, then the 5 GHz band would be preferable ... but only if the device is in the same room as the base station. The higher frequencies used by the 5 GHz band has a more difficult time traveling through objects, like walls.


4 My ethernet cable to one of the extender networks routers no longer works with the new gen 6 airport. Weird.

We would need to know a bit more about your current network configuration to be able to help you troubleshoot this. For example, are the two extending base stations, connected by Ethernet, connected directly back to the "main" base station or do you employ any Ethernet switches between them? What is the cable run lengths between each of the extenders and the "main" base station?

Aug 19, 2019 7:59 AM in response to FenderTele

Ok, the xFi Advanced Gateway is not a simple modem, but a combination modem and wireless router. As such it is providing the routing functions for you overall network. In this case your AirPort base stations need to be reconfigured as bridges. That is, their routing functions (DHCP & NAT) should be disabled.


If I understand your network configuration properly, then:

  • You have an AirPort Extreme directly connected to the xFI gateway by Ethernet. Both are in the same closet.
  • Both the XFi and this Extreme are broadcasting a wireless network ... correct?
  • Is this Extreme reconfigured as a bridge? That is, is its Router Mode = Off (Bridge Mode)?
  • From the closet you have two Ethernet cable runs that go upstairs from this location, but one of them is not working properly ... or at all ... correct?
  • For the one that works, you have connected another Extreme and it too is broadcasting a wireless network ... correct?
  • For the one that doesn't you have another Extreme connected wirelessly to the "main" Extreme to extend its wireless network ... correct? ... and then another one to attempt to extend that one ... correct?
  • For the Ethernet run that is not working, what is the estimated run length? Per chance is it over 328'?


Based on your responses, I will try to assist you with getting this sorted out.

Aug 20, 2019 11:50 AM in response to FenderTele

We should be able to do it via this platform.


My basic strategy is to start simple, and then, work in each of the networking components one-at-a-time after each success.


This would take us back to where you only have the gateway and the "main" Extreme running. We would verify Internet connectivity via both wired and wireless connections to that Extreme ... before we move on.


If you're game, then I suggest that you power-off all of your extending base stations, and then, go ahead and verify that Internet connectivity of the "main" base station. Once you're satisfied everything is working to your needs, post back your results so that we can start with the first extender.


Having a Mac notebook, with an Ethernet port will come in handy when we do proceed.

Aug 20, 2019 12:47 PM in response to FenderTele

Assuming that you were successful with this first part of the setup, here's the next part to get each of the extending base stations ready:


Some upfront assumptions/activities:

  • To facilitate the setup, you may find it easier to have both the "main" and "extending" base stations in the same location. After a successful setup, you can then move the extending base station to the desired location.
  • Both the "main" Internet router and the "extending" routers are AirPort base stations.
  • The Ethernet cable, coming from the "main" base station, going to the to the WAN (circle-of-dots) port on the extending base station is initially disconnected.
  • You have verified that the Ethernet port (or cable) that will connect to the extending base station is operating at 1000baseT/full-duplex mode. (Note: This is where having an Ethernet-equipped notebook will come in handy.)
    • To verify this:
      • Temporarily connect the notebook to the Ethernet wall outlet using an Ethernet drop cable.
      • Go to System Preferences > Network > Ethernet > Advanced > Hardware tab
      • Note the values for Speed and Duplex. They should be 1000baseT & full-duplex, respectively.
  • The extending base station is NOT connected to power.
  • Verify that the Mac, hosting the AirPort Utility, is configured (as a minimum) for "IPv6-Link local only" mode.
    • To do so: System Preferences > Network > Wi-Fi > Advanced > TCP/IP tab > Configure IPv6: Link-local only. I also recommend doing the same for the Ethernet connection on your Mac. (Note: The AirPort Utility relies on IPv6 to locate an AirPort base station on the network.)
  • Perform a "factory default" reset on the extending base station.
    • Using a paperclip, or something similar, gently hold in the reset button on the base station.
    • While still holding down the button, plug the base station into a power source. Wait until the base station's status LED starts flashing rapidly, then release the button.
    • Allow a full minute for the base station to restart to a slow, blinking amber LED light status. (Note: This just means that there are some additional setup steps that may be required.)
  • Leave the extending base station connected to power. Alternately, remove it from power if you will want to finish the roaming network setup at a later time.
  • Repeat these steps for each extending base station that you plan on using in your overall network configuration.

Aug 21, 2019 2:21 PM in response to FenderTele

Ethernet runs are limited to 100 m (or 328 ft.) If the run from the "main" Extreme to the upstairs family room is less than that, you should be good. Also, you check to see by connecting your notebook to that port upstairs and it still shows a 1000baseT connection. However, the only true way to validate it would be to perform a throughput test over this run. For that I would use something like TamoSoft's Throughput Test ... which may be getting things a bit more complicated.


Most likely the reason the AirPort Utility is having trouble finding it may be due to either the IPv6 or Bonjour protocols not making it to this location. Again, the AirPort Utility uses these protocols to locate a base station. One thing you can do, is bring this particular base station to the same room as the "main" and temporarily connect it via a short Ethernet cable, and then, set it up there. Once successfully configured, you can bring it back to the desired location.

Aug 20, 2019 8:00 AM in response to FenderTele

Ok, so the Utility is showing that both the "Family Room AirPort" and "Jill's AirPort" are connected back to the "Main AirPort Extreme" by Ethernet and the "Lower Family AirPort" is connected back to the main by wireless. Is this correct and what you want? Remember, if the main is in a closet, that lower AirPort is going to have a difficult time getting a strong signal from it to extend it with any useful bandwidth.


If you click on the yellow triangle, what error(s) does it tell you that this base station is having? ... or is it telling you that it is no longer available and you have the option to "forget it?"


Some things that may help:

  • Use AirPort base station names that are 16-alphanumeric characters or less. Don't use special characters or spaces in the name.
  • Assign each "extending" base station a static local IP address instead of them using DHCP to get an address from the main base station.
  • Be sure to enable, as a minimum, IPv6 Link-local only on each base station. The AirPort Utility uses IPv6 to discover base stations.
  • When extending, using a wireless connection, like you are doing with "Lower Family AirPort," that base station's placement is critical. I wrote the following user tip article on this exact subject: AirPort - Optimal Base Station Placement - Apple Community


If you need help with any of these items or would be willing to "start from scratch," I'm game to assist you with doing so.

Aug 20, 2019 12:52 PM in response to FenderTele

Since I will need to drop-off for the rest of today, I wanted to leave you with the last part of setting up your roaming network.


As such, for the two base stations that will connect back to the main base station by Ethernet, give the following a try:


  1. Connect the Ethernet cable to the extending base station.
  2. On your Mac, click the Wi-Fi icon on the macOS menu bar. The extending base station should now show up under the title: New AirPort Base Station in the Wi-Fi's dropdown menu.
  3. Click on the extending base station and the AirPort Utility should now start up.
  4. Enter a base station name for the extending base station, and then, click on Next. Again, I suggest using a name that uses 16 alphanumeric characters or less that does not include either spaces or special characters.
  5. The next screen should have the title: Setting up this AirPort <Express/Extreme/Time Capsule> to extend "<the main base station name>" using Ethernet. This is telling you that the AirPort Utility has determined that you will be extending using an Ethernet connection between the two base stations. This is what you want for a roaming type network.
  6. When you get the "Setup Complete" message, click on Done.

Aug 20, 2019 8:41 PM in response to FenderTele

Ok, thanks for images. It appears everything is fine with the Ethernet connection. If these are the values you see at both Ethernet runs were the extending base stations will be connected to, you're all good to go with the next part which is to set up each extending base station. Also, it appears that Comcast is providing you with IPv6 service, so you don't need to worry about checking for that IPv6 Link-local only mode setting. In this case we would want to leave the Configure IPv6 option to Automatically ... .as it already is.


If you have already reset the base stations, you should now be at this part where the extending base stations are NOT connected to Ethernet, but are connected to power.


Starting with either base station, we want to go through those last steps that I provided you earlier before I had to drop off.


For convenience, I listed them below ...

  1. Connect the Ethernet cable to the extending base station.
  2. On your Mac, click the Wi-Fi icon on the macOS menu bar. The extending base station should now show up under the title: New AirPort Base Station in the Wi-Fi's dropdown menu.
  3. Click on the extending base station and the AirPort Utility should now start up.
  4. Enter a base station name for the extending base station, and then, click on Next. Again, I suggest using a name that uses 16 alphanumeric characters or less that does not include either spaces or special characters.
  5. The next screen should have the title: Setting up this AirPort <Express/Extreme/Time Capsule> to extend "<the main base station name>" using Ethernet. This is telling you that the AirPort Utility has determined that you will be extending using an Ethernet connection between the two base stations. This is what you want for a roaming type network.
  6. When you get the "Setup Complete" message, click on Done.
  7. Repeat the above steps for the second extending base station.
  8. We will figure out what to do with the third base station after you confirm that you can gain Internet access at both of these extending base stations.




Aug 18, 2019 4:43 PM in response to Tesserax

Thanks for the info Tesserax.


  1. I have the 5Ghz box checked in airport utility, and called it a similar name, so I log in back and forth, to whichever is working best. Like I said, fast speeds vs stable and better range. One issue is the modem and router reside in a closet. I understand now that it is an issue mostly for the 5Ghz. But, my Gen 5airport extreme seemed to handle that better.
  2. I do get great speeds and do hit 400, 500, but it varies. My basement family room is divided by stairs but open. Maybe because the equipment is in a closet has limited the 5Ghz reach.
  3. I don't prefer wireless, I am making due with it. If the 5ghz had the reach, it would be plenty I think. (I have that one issue that I plan on testing with a ethernet cable tester.

I'm picking your brain for the time being. This fairly new comcast modem and these gen 6 airport extremes, don't seem to play together nice. The older and slower modem set up quickly with no issues, as did the gen4/gen5 extremes.


Thanks for the advice so far!



Aug 18, 2019 7:10 PM in response to FenderTele

What is the make & model of the Comcast-provided modem? Since the "main" Extreme is in a closet, we may want to reconsider even having its wireless radios enabled as the signal (especially the 5 GHz one) will have trouble going very far with any useable bandwidth.


Is this location wired for Ethernet or are you just running Ethernet cable runs as needed? Does the closet where the modem and "main" Extreme also where the Internet comes into the house?

Aug 19, 2019 5:39 AM in response to Tesserax

I couldn't find make and model, but here is an article:


https://www.digitaltrends.com/computing/comcast-xfi-advanced-gateway-one-gigabit-per-second-wireless/


Both the modem and the main AE is in the closet on a shelf. It is located in a basement family room and is somewhat centered. I had cables run to the extremes of the ranch. It was easy because I used to have a dropped ceiling. We recently sheetrocked it, which is nice but has complicated running wires. One ethernet cable to the right and upstairs works fine. The longer run to the upstairs family room has issues. Used to always work until recently. I'm starting to suspect the main AE ethernet port(s). I will be testing the line in the near future. Bc the ethernet cable to the upstairs fam room isn't working, I using bouncing wirelessly. I have one just upstairs from the downstairs main AE and one at the TV location in the upper fam room. The main reason I use the routers is the ranch and getting ample coverage and speed.






Aug 19, 2019 8:12 AM in response to Tesserax

I can connect to the Modem with a PC and have it set as only a modem; no wireless is being broadcast from the Modem. The airport utility set up the first (main) AE as DHCP and NAT. There are no double NAT warnings. Jill's is connected via ethernet properly. The Family room used to be. I put a AE just up the stairs from the main unit hoping it would connect to Main. Instead, it connects to jill, as does the family room via wireless. The ethernet run is about 40'. Used to work. There is a connector and I replaced the cheap one my contractor used with one that can handle gigabit speeds.


I am heading out to a trade show and won't be able to answer until tonight. Thanks man!!


Here is my airport pic:



Aug 19, 2019 8:59 AM in response to FenderTele

Just so you know, the AirPorts can't be used in a "daisy-chain" like fashion to extend a wireless network. Instead, they work in sort of a wheel-like fashion, with the base station to be extended at the hub, and the extending base stations on any of the spokes ... and why you see the "Family Room AirPort" and "Stairway AirPort Extreme" connected wirelessly (dotted line) back to "Jill's AIrPort."


Btw, does your forum username stand for Fender Telecaster, per chance?

Aug 19, 2019 6:51 PM in response to Tesserax

I am going to continue work on testing/fixing the ethernet connection on Family Room AE. In the meantime, my wife who has a nice connection has been complaining of web sites choking and not loading. I have found myself toggling between The Matrix and the Matrix 5Ghz, (My two networks), when things choke and freeze. I just don't remember the old crusty versions of AE (gen4/gen5) doing this. It was just slower. This is why I originally asked about Xfinity and Gen6 compatibility.


Are there any settings that I should check in Airport Utility?


One of my first guitars was an SG Standard. Worked 3rd shift in HS junior year just long enough to acquire it. :)


Thanks man!

Aug 20, 2019 7:44 AM in response to FenderTele

Tesserax,


This morning I tested and got the upper family room connect via ethernet. The lite is green on the AE andI am getting great speeds and media connectivity is fast. The chain has corrected itself in the spoke like fashion that you mentioned. So Jill's is on the one extreme of the ranch and family room is on the other extreme, both connected by ethernet.


In the basement where our new family room is, or lower family room, I was getting bad media reception, and move one near the media, Sony TV and Apple TV. Apple picks up 5Ghz great but Sony has been difficult, so I connected an ethernet cable to the airport and everything seems better.


The one question remaining is the Airport utility. See photo. For some reason, it is erring out as shown, but it is working, just not displaying. The other odd thing is if I click on edit, it asks for a password, which it already has and doesn't show anything as attached wirelessly. I know it is because I stood next to it and did a speedtest and got great results.


I'll keep monitoring it for now. Just was wondering your thoughts?





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New Xfinity (1Ghz) Modem and Apple Airport Extreme Gen 6

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