Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activation lock

I bought a iPod from someone and I don't have their contact information, I am currently stuck at the Activation sign in screen. What do I do???

iPod Touch (5th Gen)

Posted on Aug 18, 2019 3:12 PM

Reply
Question marked as Best reply

Posted on Aug 18, 2019 4:16 PM

You will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. Apple will not unlock it unless you have a copy of the original purchase receipt with the serial number on it.


Activation Lock - Turn off Find My iPhone 

1 reply
Question marked as Best reply

Aug 18, 2019 4:16 PM in response to connerbhtf

You will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. Apple will not unlock it unless you have a copy of the original purchase receipt with the serial number on it.


Activation Lock - Turn off Find My iPhone 

Activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.