Update payment details

Hay guys

closed my old bank account before changing my billing details... All my subscriptions payments were unsuccessful for the past 3 months.

If I try to add a new payment method or change my payment method it gives me a message "unable to remove, there is an active subscription on this account that requires at least one payment on file" What does this mean and how do I fix this to reactivate my account?

Hope someone will be able to assist

Kind Regards

Melanie

iPhone 8 Plus

Posted on Aug 19, 2019 7:13 AM

Top-ranking reply

King_Penguin

Level 10

334,324 points

Posted on Aug 19, 2019 7:32 AM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage

If that also doesn't work contact iTunes Support and see if they can help you do it : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Update payment details

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