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Level 1

4 points

iPhone is disabled

my daughter disabled her iphone 5c and the phone says "iPhone is disabled, connect to iTunes"

when i connect to iTunes, it says cannot connect to the phone because the passcode needs to be entered.

going back to the iPhone it just says "iPhone is disabled, connect to iTunes"

Help!!!

ed.

Posted on Aug 19, 2019 5:46 PM

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2 replies

Aug 19, 2019 5:47 PM in response to eager19

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...

Click->If you forgot the answers to your Apple ID security questions - Apple ...

Click->If you forgot your Apple ID password - Apple Support

Click->If you forgot your Apple ID - Apple Support

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Level 10

230,491 points

Aug 19, 2019 6:00 PM in response to eager19

See the instructions here, If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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iPhone is disabled

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