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Possible virus attack

This message keeps popping up on my MacBook. I haven't given password. I think it's a virus. I need to click it 3 times before it quits popping up. What do I do?

Posted on Aug 19, 2019 8:39 PM

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Question marked as Best reply

Posted on Aug 20, 2019 2:19 AM

There may also be another issue ~ if your user name/admin name is not Charles Clark.


To troubleshoot generally, see if restart in Safe mode can help; this will check some

system files and do some background repairs. ~ You would have to restart normally

to exit Safe mode. (user password is needed to enter safe mode; not exit it, if your Mac

normally has automatic login.)


• Use 'safe mode' to isolate issues with your Mac - Apple Support

https://support.apple.com/en-us/HT201262


There also may be a condition in your Mac where adware or other malcontent, may

be misdirecting your Mac due to visiting fake sites or downloading bad freeware.


• Phony "tech support" / "ransomware" popups and web pages - Apple Community

https://discussions.apple.com/docs/DOC-8071


Other scams, see details here:

• Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

https://support.apple.com/HT204759


Good luck & happy trails!🌞


1 reply
Question marked as Best reply

Aug 20, 2019 2:19 AM in response to Cha Ling

There may also be another issue ~ if your user name/admin name is not Charles Clark.


To troubleshoot generally, see if restart in Safe mode can help; this will check some

system files and do some background repairs. ~ You would have to restart normally

to exit Safe mode. (user password is needed to enter safe mode; not exit it, if your Mac

normally has automatic login.)


• Use 'safe mode' to isolate issues with your Mac - Apple Support

https://support.apple.com/en-us/HT201262


There also may be a condition in your Mac where adware or other malcontent, may

be misdirecting your Mac due to visiting fake sites or downloading bad freeware.


• Phony "tech support" / "ransomware" popups and web pages - Apple Community

https://discussions.apple.com/docs/DOC-8071


Other scams, see details here:

• Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

https://support.apple.com/HT204759


Good luck & happy trails!🌞


Possible virus attack

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