You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Possible virus attack

This message keeps popping up on my MacBook. I haven't given password. I think it's a virus. I need to click it 3 times before it quits popping up. What do I do?

Posted on Aug 19, 2019 8:39 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 20, 2019 2:19 AM

There may also be another issue ~ if your user name/admin name is not Charles Clark.


To troubleshoot generally, see if restart in Safe mode can help; this will check some

system files and do some background repairs. ~ You would have to restart normally

to exit Safe mode. (user password is needed to enter safe mode; not exit it, if your Mac

normally has automatic login.)


• Use 'safe mode' to isolate issues with your Mac - Apple Support

https://support.apple.com/en-us/HT201262


There also may be a condition in your Mac where adware or other malcontent, may

be misdirecting your Mac due to visiting fake sites or downloading bad freeware.


• Phony "tech support" / "ransomware" popups and web pages - Apple Community

https://discussions.apple.com/docs/DOC-8071


Other scams, see details here:

• Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

https://support.apple.com/HT204759


Good luck & happy trails!🌞


1 reply
Question marked as Top-ranking reply

Aug 20, 2019 2:19 AM in response to Cha Ling

There may also be another issue ~ if your user name/admin name is not Charles Clark.


To troubleshoot generally, see if restart in Safe mode can help; this will check some

system files and do some background repairs. ~ You would have to restart normally

to exit Safe mode. (user password is needed to enter safe mode; not exit it, if your Mac

normally has automatic login.)


• Use 'safe mode' to isolate issues with your Mac - Apple Support

https://support.apple.com/en-us/HT201262


There also may be a condition in your Mac where adware or other malcontent, may

be misdirecting your Mac due to visiting fake sites or downloading bad freeware.


• Phony "tech support" / "ransomware" popups and web pages - Apple Community

https://discussions.apple.com/docs/DOC-8071


Other scams, see details here:

• Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

https://support.apple.com/HT204759


Good luck & happy trails!🌞


Possible virus attack

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.