Keep getting this pop up http://macassists.co/chatsupport/

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Level 1

4 points

Keep getting this pop up http://macassists.co/chatsupport/

Don't know how to get rid of this web page that keeps popping up from my Macbook pro. I only have allow pop ups for one site and it is not this one.

Posted on Aug 20, 2019 7:50 AM

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Answer 1

Best reply

BobTheFisherman

Level 10

80,125 points

Aug 20, 2019 7:58 AM in response to sixbranch

If this is happening when using Safari then shut down Safari then while pressing and holding the shift key launch Safari. This will start Safari in a clean state. If you are not using Safari when this happens please provide details about when the pop up occurs.

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Answer 2

Lexiepex

Level 6

14,102 points

Aug 20, 2019 8:34 AM in response to sixbranch

more words for what Bob said:

Quit Safari,

Start Safari while holding the Shift key: Safari starts without the pop up,

Open Safari Preferences->Advanced: check the underneath line "show develop menu in menu bar",

In the new menu point Safari->Preferences->Develop: click "empty caches",

In Safari->Preferences->History: clear history->all history.

The popup should not return.

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Keep getting this pop up http://macassists.co/chatsupport/

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