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Level 1

4 points

My phone is frozen

i have an iPhone XR and it’s frozen it won’t let me exit out of any apps and I can’t restart it because the slide to power off button won’t pop up. Is there any other way I can restart my phone?

iPhone XR

Posted on Aug 20, 2019 5:11 PM

Best reply

kb1951

Level 10

124,433 points

Posted on Aug 20, 2019 5:20 PM

try a forced restart - press and release the volume up button then the volume down button then hold the side button until you see the Apple logo.

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My phone is frozen

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