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Cannot add Mail(google) on my lphone

I once changed my GMail password then when I opened my lphone the contacts were not synced anymore so I tried to add my Gmail again. However, when I tried to add it using Cellular Data, I get an error saying "No connection to Internet". I also tried using Wifi but no error message. I just does not proceed to anything when I tap on the "Google" option. Please help.

Posted on Aug 20, 2019 11:54 PM

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Question marked as Top-ranking reply

Posted on Sep 1, 2019 3:51 AM

Interesting, Apple decided to remove my answer where I pointed out the solution, yet I also pointed out that ckuan’s answer was less than helpful. So I politely ask users not to hunt for reputation by providing misleading answers just to produce ‘something”


once again, the answer to this is:


  1. it it is a bug with Apple that has been reported
  2. just connect to WiFi and you will be able to add the account.
7 replies
Question marked as Top-ranking reply

Sep 1, 2019 3:51 AM in response to ckuan

Interesting, Apple decided to remove my answer where I pointed out the solution, yet I also pointed out that ckuan’s answer was less than helpful. So I politely ask users not to hunt for reputation by providing misleading answers just to produce ‘something”


once again, the answer to this is:


  1. it it is a bug with Apple that has been reported
  2. just connect to WiFi and you will be able to add the account.

Sep 1, 2019 5:50 AM in response to ckuan

On the weekend of August 24th, there was a really weird issue with the settings on iOS devices where users could not add a Google, Yahoo or AOL account. If you tapped on Google in order to add a new Gmail account, the button would not respond at all. If you tapped on AOL or Yahoo, the sign in screen to add the account would briefly load and then disappear.


Google users on that day were not able to make changes to their accounts because it was not accessible in the settings. It just would not work. I tested it myself and posted about it in the FHB. It was confirmed and I asked the hosts to look into it. Later that day, it resolved itself.


This was the discussion.

https://discussions.apple.com/thread/250581698


I post this merely as an FYI for you. The day that the OP posted his question here may have been what he was experiencing. It was one of the oddest things I have seen around here.

Sep 1, 2019 6:08 AM in response to xtomiii

I posted to try to clarify things a little bit. On that Saturday which would have been three days after the initial post, many people were coming to this support forum posting the same thing as the OP did on the 21st. His symptoms matched what others were stating and that’s why I wanted to try to clarify.


I don’t know what day you initially posted and why your comments were removed. I do know that ckuan has been helping people on this forum for quite some time and his knowledge about Apple products and services is quite broad. He has earned his standing in the Apple Support Community.

Cannot add Mail(google) on my lphone

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