Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IPhone 6s plus won't download free apps

My iPhone will not let me download free apps or games in the app store. Keeps bringing up a window that takes me to billing info and refuses to let me download anything.

iPhone 6s Plus

Posted on Aug 21, 2019 5:38 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 21, 2019 10:59 PM

It is trying to verify that it is you using the account by asking for info only you can provide. It won't let you use the acccount until you comply.


ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 3 cellular, watchOS 5.3; iPad Air 2 & iPhone 8+, iOS 12.4; TV 4th Gen, tvOS 12.4;  HomePods, audioOS 12.4 and Airport Express w/ Airplay 2

1 reply
Question marked as Top-ranking reply

Aug 21, 2019 10:59 PM in response to Bruce31b87

It is trying to verify that it is you using the account by asking for info only you can provide. It won't let you use the acccount until you comply.


ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 3 cellular, watchOS 5.3; iPad Air 2 & iPhone 8+, iOS 12.4; TV 4th Gen, tvOS 12.4;  HomePods, audioOS 12.4 and Airport Express w/ Airplay 2

IPhone 6s plus won't download free apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.