Locked MacBook

PMyro Said:

"My friend found out that her MacBook Pro was locked through iCloud, when she is trying to unlock it through the site it appears not possible, the green button 'Unlock' is grey"

Reply With an Image of this Screen:

Tor us to assist you better, please provide an image of this screen you see, as an add-on to a reply to the OP (Orginal Post). Rid of any Personal Information depicted in it.

Hello, to make it easier to help you... I recommend that you add a photograph of what you describe in your query.

Perform a Screenshare with Apple:

While on the phone with an Apple Rep, show the screen with them, through use of a screenshare. Enable the Video app of your iPhone, request a prompt for a screenshare of your iPhone, and then share the iPhone's screen with the Apple Rep. That way they can see this from your perspective.

To Concat Apple, Start by using this information:

• Contact Us - Choose Locations
• USA: 1(800)MY-APPLE
• Proceed from there, as necessary