Dear all
my child bought Gems for 48 CHF
950 gemme
in-app
he did this without parent’s authorization
can you please refund this amount and block any further purchases on this App?
thanks
[Image Edited by Moderator to Remove Personal Information]
iPhone 7
We can't refund anything, we are fellow users, these are user forums.
Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)
We can't refund anything, we are fellow users, these are user forums.
Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)
Please respond as soon as possible if you can cancel this transaction and Futbol transactions for in app purchases as they are not authorized
thank you
My child bought an app game without permission
