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Discounted price message

I get the following message for apps I am trying to update - BTW they are free apps Uber, Facebook etc.


this discounted price is only available to customers who own

a previous version of this item. To purchase this item at full price, click buy


two options - cancel or buy


if I select buy the message repeats


Any ideas?


Posted on Aug 23, 2019 12:27 PM

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Posted on Aug 23, 2019 12:42 PM

Since they are free, you can try deleting them and downloading them again. I have seen a couple of people say that worked for them.


If that doesn’t work, here is a copy and paste of another thread where King Penguin recommends doing this.

Updating apps

Contact iTunes Support and see if they can help : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


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Question marked as Top-ranking reply

Aug 23, 2019 12:42 PM in response to scooterjimmey

Since they are free, you can try deleting them and downloading them again. I have seen a couple of people say that worked for them.


If that doesn’t work, here is a copy and paste of another thread where King Penguin recommends doing this.

Updating apps

Contact iTunes Support and see if they can help : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


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Aug 23, 2019 12:29 PM in response to scooterjimmey

A lot of people have already reported the bug, but not everyone is facing it, and we couldn't figure out the scenario, seems like a problem is on Apple's side because nothing resolved an issue.

We recommended to contact Apple for that issue, but no one ever got back with the results.


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Discounted price message

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