when i move from 2g connection to 3g my iphone xr is not automatically switching to 3g. it continue to be in 2g. when i restart then it is connecting to 3

when i move from 2g connection to 3g my iphone xr is not automatically switching to 3g. it continue to be in 2g. when i restart then it is connecting to 3g. What should I do?

iPhone XR

Posted on Aug 24, 2019 8:09 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 25, 2019 3:46 PM

Hi sugaan,


Thank you for posting in the Apple Support Communities. I understand that your iPhone doesn’t automatically connect to a 3G network unless it’s restarted. I’d like to share some steps with you that may help. 


First, make sure that your device is backed up to iTunes or iCloud and fully up-to-date: Update your iPhone, iPad, or iPod touch


If your iPhone is already updated, be sure to also check for a carrier settings update. Here’s how: Update your carrier settings on your iPhone or iPad


Lastly, I suggest resetting your network settings. This resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. Of course, be sure your data is backed up, then go to Settings > General > Reset > Reset Network Settings. 


I hope this gets you started. Kind regards.

2 replies
Question marked as Top-ranking reply

Aug 25, 2019 3:46 PM in response to sugaan

Hi sugaan,


Thank you for posting in the Apple Support Communities. I understand that your iPhone doesn’t automatically connect to a 3G network unless it’s restarted. I’d like to share some steps with you that may help. 


First, make sure that your device is backed up to iTunes or iCloud and fully up-to-date: Update your iPhone, iPad, or iPod touch


If your iPhone is already updated, be sure to also check for a carrier settings update. Here’s how: Update your carrier settings on your iPhone or iPad


Lastly, I suggest resetting your network settings. This resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. Of course, be sure your data is backed up, then go to Settings > General > Reset > Reset Network Settings. 


I hope this gets you started. Kind regards.

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when i move from 2g connection to 3g my iphone xr is not automatically switching to 3g. it continue to be in 2g. when i restart then it is connecting to 3

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