Wrong language in email from Apple

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Wrong language in email from Apple

Hi there.

I keep receiving emails from Apple iCloud service in what seems to be German while my devices are all set in English.

Anybody has any idea why?

Thanks!

Posted on Aug 26, 2019 1:45 AM

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Answer 1

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Roger Wilmut1

Level 10

131,528 points

Aug 26, 2019 4:30 AM in response to s.i.m.o.n.l.u.c.a.

These are probably scams. Real emails from Apple always address you by name and come from the apple.com domain, not some address that happens to have 'apple' in it somewhere. If you hover the cursor over any links without clicking on them the actual URL will show as a tooltip and if it's genuine it will be to an apple.com URL.

If you are uncertain about an email you can post it here (copy and paste, not as an image) and we can check it - however make sure to remove your own email address if it's showing, never post that in the forums.

You can report fraudulent emails to Apple by forwarding them as an email attachment to reportphishing@apple.com

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Answer 2

Aug 26, 2019 6:25 AM in response to s.i.m.o.n.l.u.c.a.

Try https://getsupport.apple.com/

Apple ID

Other Apple ID topics

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Answer 3

Aug 26, 2019 4:48 AM in response to Roger Wilmut1

Thanks Roger, but I feel these are genuine apple emails, just with the wrong language, which by the way I realised is Dutch and not German. The address from which they're coming from is noreply@email.apple.com and here's the body of the email:

Beste simonluca fraioli,Je Apple ID () is gebruikt om in te loggen op iCloud op een iPhone 4s.Datum en tijd: 26 augustus 2019, 01:29 uur PDT

Besturingssysteem: iOS 9.3.6

Als de informatie hierboven je bekend voorkomt, kun je dit bericht negeren.Als je niet onlangs op een iPhone 4s met je Apple ID hebt ingelogd en je denkt dat iemand je account heeft benaderd, dan dien je je wachtwoord zo spoedig mogelijk via Apple ID (https://appleid.apple.com) opnieuw in te stellen.Met vriendelijke groet,Apple SupportApple ID | Support | Privacybeleid

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Answer 4

Aug 26, 2019 6:21 AM in response to Roger Wilmut1

Yes the email in itself is ok, it correspond to my logins, the only problem is the language as I am not in Holland and I haven't been there for more than 2 years.

I can't seem to find the right place where to get help on this regards as there's only help regarding the language on my devices and not of the email I receive from Apple.

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Answer 5

Aug 26, 2019 4:55 AM in response to s.i.m.o.n.l.u.c.a.

It does look genuine. You will get these if you sign in using a browser or device which hasn't been used before, and sometimes on a repeat use because it's failed to remember you. Does this sign in time and the device match one of yours? If it doesn't then as the email suggests you should change your password. Have you enabled two-factor authentication? That would prevent anyone signing in even if they did guess your password.

As to the language I have no idea - I assume it's nothing so simple as your actually being in Holland? You could try contact Support: https://getsupport.apple.com

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Wrong language in email from Apple

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