iPhone XS coating

maxfrax18 wrote:

I agree, it shouldn't happen! I'll try a different location.

Do you guys know how to deal directly with Apple? I'd like to send these pictures to them and see what they say.

It's so annoying to have spent over a $1000 and been left with a faulty phone...

https://discussions.apple.com/content/attachment/0f25affd-d8e7-42dd-81be-5f7c1b12d854

I'd take it to another Apple Store for a second opinion. Also - where did you purchase it? You mentioned dollars, and I'm not sure if it was purchased in another country or if you bought it in the UK. iPhone warranties/service aren't considered international, although the European Economic Area is considered a single "country" despite currency differences and even Brexit. For some reason Switzerland is thrown in for good measure.

If Apple does anything under warranty, it would be a complete swap for an issue such as yours.

maxfrax18 wrote:

I've had and still do Apple products, never this occurred to me. I thought Apple would stand behind their products...

The warranty states that cosmetic damage isn’t covered unless it’s a defect in materials or workmanship. I’d take it to another location and see what they say. This shouldn’t happen.

Going to a different Apple Store will not help, they will enter your serial number into the computer and see the first visit and the result.

Did you have a case on this iPhone?

You can call AppleCare and ask to be transferred to Customer Service but I don't think you will get a different result.

The cloth from your pocket could be causing it as it can be abrasive depending upon the material but it could also be you that is causing it, the oils from your fingers could be reacting with the coating that is used on the iPhone. I have this problem with some coatings bluing on handguns so I have to wipe it down immediately after handling it.

No, they can't possibly predict if users are going to be highly acid or base and they aren't going to say that you have to buy a case (although they have recommended it in the past). You might want to keep this in mind for the future.

Again, going to a different Apple Store accomplishes nothing with their current system. And yes I have recently talked to a service manager about this at an Apple Store. It is also clear that cosmetic damage is not covered under the warranty.

If they want a second opinion they can go back and talk to the Service Manager. But I have a feeling if they got a replacement unit and didn't use a case they would end up with the same result given how they used their phone and where the damage is. It is something they will have to be wary of.

maxfrax18 wrote:

Well... then they should say that you have to buy a case... Again, over a $1000 products, should not look damaged after 3 months. But I get your point.

It looks like the anodized coating is flaking off. Even if there are scratches, it shouldn't come off in flakes like yours obviously did.

If you had Apple look at it there is nothing else you can do.

Where do you carry it? It is clear from your picture it has come in contact with materials that have abraded it. Maybe it is time now to go with a case.

I have the same model and using it all the day with a holster which means more fraction, and never saw this happening? You need to visit an Apple store to check how such corrosion happened.