Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

An unknown error occured (-12894)

Hi guys,


since buying my iPhone XS I am getting an error when trying to play about half of the musics from my icloud music library. On my mac it works just fine but on the phone I am geting this error on thousands of songs. Also I have had all these songs on all of my previous iphones and it was working just fine...


I have tried to delete the whole library from the phone and redownload everything by creating a playlist which regrouped my whole library, yet nothing changed.


FYI all my devices are up to date.


Do you guys have any solution or have encountered the same problem?


Thank you in advance,


Max


#itunesmatch #itunes #ios #icloudmusiclibrary

iPhone XS

Posted on Aug 27, 2019 2:08 AM

Reply
Question marked as Best reply

Posted on Aug 27, 2019 5:19 AM

See About iCloud Music Library icons and status - Apple Support. Make sure that all the tracks in your primary library are marked as matched or uploaded. Resolve any that show as waiting. Now try downloading on the device again.


tt2

5 replies

An unknown error occured (-12894)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.