You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Scratches on my Iphone XR

Hello, I got my Iphone 10 days ago. I haven’t used it without a case and it’s sides are scrached. I haven’t dropped it or hit it, the scratches don’t seem to be deep, but it’s still bad. Is there a way to fix it?

iPhone XR

Posted on Aug 27, 2019 7:04 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 27, 2019 7:48 AM

Might it be possible that the case cause these scratches? Regardless, there really isn't anything that can be done to "repair" them as Apple only recommends using a soft cloth to wipe your phone with ... which may, or may not, help to remove them.


... and, unfortunately, Apple's 1-year warranty does not cover cosmetic blemishes or damage caused by using a third party product, like the case you are using.

2 replies
Question marked as Top-ranking reply

Aug 27, 2019 7:48 AM in response to karinadqkova

Might it be possible that the case cause these scratches? Regardless, there really isn't anything that can be done to "repair" them as Apple only recommends using a soft cloth to wipe your phone with ... which may, or may not, help to remove them.


... and, unfortunately, Apple's 1-year warranty does not cover cosmetic blemishes or damage caused by using a third party product, like the case you are using.

Scratches on my Iphone XR

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.