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User profile for user: Claire Londress
Claire Londress Author
User level: Level 1
11 points

New MacBook Air drops WIFI connection every few minutes

I have a 2 month old MacBook Air, and we use Xfinity for our internet connection. I have been having issues the past few days with the internet dropping every few minutes. I have to click on our network name, and it does come right back. It's very disturbing, and today while "chatting" with Apple to resolve the issue, I was disconnected from the chat. We got a brand new modem/router combo yesterday, but that did not help. Today we had the Xfinity technician to the house, and he checked every connection, replaced some older cables, and he said the connection was fine. My roommate has no issues with her PC, and we have no issues with our iPhones. My sister was here yesterday, and had no issues with her MacBook Pro. The technician suggested that it may be a software issue. I called Apple today and the rep had me update to OS 12.14.6, but still no luck. As I was typing this, the connection dropped once again. Can someone please help me??? Thank you.

Posted on Aug 28, 2019 6:16 PM

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User profile for user: kaz-k
kaz-k
User level: Level 9
50,322 points

Posted on Aug 28, 2019 8:32 PM

Hi,

If your Mac doesn't connect to the Internet over WiFi.

https://support.apple.com/en-us/HT202663


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User profile for user: atom427
atom427
User level: Level 1
14 points

Aug 31, 2019 8:35 PM in response to Claire Londress

I bought a new MacBook Air in March 2019. I have the same issue. I called apple support. We did all the wifi tests/reports and they recommended I return my MacBook Air while it was under warranty. I did return it and got a new one to replace to it. The same issue occurred with the new one. I had worked with Apple for over a month and they could not resolve the problem. I still have the problem today. My wifi connection will drop, there will be no change in the wifi ICON and the MacBook Air does not recognize the wifi connection has dropped. I will be waiting for safari to return a response when I recognize that it can't because the wifi has dropped. I will receive NO notification from the OS that there is a problem. All diagnoses and reports do not show any issues. But the only way to correct this annoying problem is to click on wifi off then wifi on. This happens 5 to 10 times a day. I do not recommend anyone buy this product until apple has a handle on this very annoying issue. To note, I am using all Apple products, such as Apple Extreme routers. I have many other apple computers that ARE NOT experiencing any issues. This has been isolated to the MacBook Air.


Corrective action would be appreciated. The best answer I can receive from Apple technical support is to wipe my MacBook Air and start over. I have done this once with NO correction to the issue, and I do not plan on doing this again.

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New MacBook Air drops WIFI connection every few minutes

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