OLED Black Smearing

Hey guys, its my first comment post I would really appreciate some help.


I recently purchased an iPhone XS and ive noticed that there's significant ghosting/black smearing (as they call it) happening while scrolling for eg.


This happens the most when I've got the accessibility screen dimming/zoom filter on or when ive got the brightness turned down completely in a dark environment.


It is very visible when the background is completely black (pixels turned off cuz its an OLED) you get a "jelly" effect, or more appropriately ghosting.


I would really appreciate some help, am I the only one experiencing this?


Thanks


Joy

iPhone XS

Posted on Aug 29, 2019 6:09 AM

Reply
1 reply

Aug 29, 2019 6:25 PM in response to joysterr

Hello joysterr,


Thank you for using Apple Support Communities! I understand that you're experiencing an issue with the display on your new iPhone XS. While not common, it is possible to see unexpected changes in the OLED display on your iPhone as mentioned here:


About the Super Retina display on your iPhone X, iPhone XS, and iPhone XS Max - Apple Support


"If you look at an OLED display off-angle, you might notice slight shifts in color and hue. This is a characteristic of OLED and is normal behavior. With extended long-term use, OLED displays can also show slight visual changes. This is also expected behavior and can include “image persistence” or “burn-in,” where the display shows a faint remnant of an image even after a new image appears on the screen. This can occur in more extreme cases such as when the same high contrast image is continuously displayed for prolonged periods of time. We’ve engineered the Super Retina display to be the best in the industry in reducing the effects of OLED "burn-in.""


If you have concerns that this is what you're encountering with your iPhone, or suspect there may be a different hardware issue with the display, I suggest visiting an Apple Store or Apple Authorized Service Provider for further diagnosis:


Apple - Find Locations


If you plan to visit an Apple Retail Store, make a Genius Bar reservation here:


Genius Bar Reservation and Apple Support Options - Apple


Take care!

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OLED Black Smearing

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