3-4 weeks turn around time for replacement?

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Level 1

8 points

3-4 weeks turn around time for replacement?

I made a service order to repair my iPhone because it is intermittently not receiving calls. I brought it to Power Mac Center because this is what I only know that is authorized for Apple service. But then I got curious because the day I went there they said that it will take 2-3 days for diagnosis which I thought it's within the day. And right now I received an email stating that my iPhone is subjected for replacement and turn around time is 3-4 weeks. For me it's inconvenient but I want to ask a question to you, is that normal for a repair service or replacement to be that long? Thank you in advance.

iPhone 6s

Posted on Aug 29, 2019 1:44 PM

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Answer 1

y_p_w

Level 6

17,762 points

Aug 29, 2019 2:25 PM in response to Lawrence Finch

Lawrence Finch wrote:

Normally Apple will diagnose an issue in a few minutes and turn around a replacement on the spot if you take it to an Apple store. I guess Power Mac does not keep the 6S in inventory, and has to order it from Apple.

Phillipines. My understanding is that no AASP in the Philippines really does any "repair" and will likely have to order a replacement.

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Answer 2

Aug 29, 2019 2:11 PM in response to gidz214

Normally Apple will diagnose an issue in a few minutes and turn around a replacement on the spot if you take it to an Apple store. I guess Power Mac does not keep the 6S in inventory, and has to order it from Apple.

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Answer 3

y_p_w

Level 6

17,762 points

Aug 29, 2019 4:17 PM in response to gidz214

gidz214 wrote:

Do you have any idea on how long will it take if ever?

Even in places with Apple Stores, if there's a board problem it's still going to be a replacement. However, they might very well have replacements in stock or available quickly. Not sure why you're being told 3-4 weeks.

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Answer 4

Kappy

Level 10

362,017 points

Aug 29, 2019 2:17 PM in response to gidz214

We really have no way to answer the question.

FYI: These are user-only forums. You are not speaking to Apple. if you need to speak with Apple Support, then contact product and tech support: Contacting Apple for support and service including international calling numbers.

Thank you for your understanding and support.

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Answer 5

gidz214 Author

Level 1

8 points

Aug 29, 2019 2:57 PM in response to y_p_w

Do you have any idea on how long will it take if ever?

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3-4 weeks turn around time for replacement?

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