Recovering old accounts

I have an old itunes account and can't remember the password. Email account associated with that is closed. Cannot play songs in my itunes purchased from that account. any way to recover


Posted on Aug 30, 2019 1:32 PM

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Posted on Aug 31, 2019 12:08 PM

Hi bobbi53 and welcome to Apple Support Communities.


I see you're having some issues signing in to an older iTunes Store account. Most iTunes accounts are tied to an Apple ID using the same email address. Start by going to https://iforgot.apple.com and see if you can reset the password. If you are not able to do that and the account has two-factor authentication enabled, you may be able to request account recovery.


Recover your Apple ID when you can’t reset your password - Apple Support


Cheers.

1 reply
Question marked as Top-ranking reply

Aug 31, 2019 12:08 PM in response to bobbi53

Hi bobbi53 and welcome to Apple Support Communities.


I see you're having some issues signing in to an older iTunes Store account. Most iTunes accounts are tied to an Apple ID using the same email address. Start by going to https://iforgot.apple.com and see if you can reset the password. If you are not able to do that and the account has two-factor authentication enabled, you may be able to request account recovery.


Recover your Apple ID when you can’t reset your password - Apple Support


Cheers.

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Recovering old accounts

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