Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

FaceTime not working

We had Facetime working earlier today on our new iPhone 6.

it is no longer working.

???

Posted on Aug 30, 2019 7:46 PM

Reply
Question marked as Best reply

Posted on Aug 30, 2019 8:49 PM

What happens when you try to use FaceTime? Error message(s)? More information would help.


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

1 reply
Question marked as Best reply

Aug 30, 2019 8:49 PM in response to WentzvilleMO

What happens when you try to use FaceTime? Error message(s)? More information would help.


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

FaceTime not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.